Leaders Lead vs. Manage

As business owners and leaders, the COVID-19 crisis has provided a rare opportunity—time to think and reflect. Our meetings have upended as we are closely monitoring our situation and huddling with rule makers and enforcers.

Old plans, those set at the end of the year, are obsolete. We are now thinking about recovery plans. Our emails bombarded with advice from consultants and opportunists in a time where there is no “been there, done that.” We are in new territory.

Instead, what we need to do is be the leaders we aspired to be early on in our careers.

We are a mentally fragile and physically exhausted community. We need to acknowledge, candidly, the depth of our challenges and the sacrifices necessary to pull through the COVID-19 pandemic.

Leaders lead vs. manage. Now is the time to look forward because the next set of challenges is on the way. We need to build revenue as we decide how far to cut expenses. Review the overall cost structure and calibrate it for what lies ahead.

As leaders, we need to move quickly and course-correct in real-time, not ruminate for months. We must move at a pace both strategically and financially, that may not be in our nature. We need to prepare, not panic.

We need to take care of our people with greater energy than ever before.

Let’s rise above the chaos and be leaders.

Friend and Leader

A post by Monsignor Craig Harrison sent me searching for the definition of a friend. One of his best friends passed yesterday. His post sparked a desire to write a blog about leaders being friends. Google defines a true friend is someone who has your back, no matter what. A true friend will always have your best interest at heart. They will never purposely lead you into choices or decisions that aren’t good for you.

I went on to search for the qualities of a good friend and easy to see they are also the desired qualities for a leader.

• Honest. Among the traits of a best friend (leader), honesty is easily one of the most significant. …
• Accepting. Great friends (leaders) are accepting, even when their lives diverge from your own. …
• Low-Maintenance. …
• Non-Judgmental. …
• Loyal. …
• Respectful. …
• Trustworthy.

Could we, Leaders, decide we were going to be friends with our staff?

Could we, Leaders, stop the snarky comments and share the joy such as kids’ graduations, family news, awards won, or Facebook messages.

Could we, Leaders, have each other’s backs.

As a leader, are you a true friend?

National Women’s History Month

As I look back on letters from the past years, this one was special for the women in my life.

As we honor and celebrate the numerous contributions of women in the United States during National Women’s History Month in March, I wanted to acknowledge your leadership and commitment to this community.

Because of women like you, girls are seeing examples of empowerment, intelligence and courage. Even more so, your positive influence shows our daughters, granddaughters and all young women that they, too, can make a difference.

Our mission at Adventist Health Bakersfield is: “Living God’s love by inspiring health, wholeness and hope.” In that spirit, I thank you for the inspiration that you provide. I also encourage you to continue sharing your experiences and helping other women find their paths to success.

After all, the sisterhood we share as women is a special bond. I am proud to serve this community alongside you. And as we look back on the accomplishments of women in history, let’s also celebrate our many impactful achievements of today and look forward to a bright future together.

Value – Activities vs Outcome

How does one determine value? In leadership, what matters is the value you bring to the position you hold in the organization. So, how do you determine your value? Often when I ask leaders what value they bring to their job, they start talking about activities.

One of the most fundamental pillars of leadership is all about outcomes — and not activities. Understanding this truth is simple and obvious, yet, extraordinarily powerful. Unfortunately, it remains elusive to many leaders.

Leaders tend to confuse activities with outcomes — and it is an expensive mistake. Choosing which activities will occupy your day is likely to be your most significant driver of effectiveness. First, invest the time to identify, prioritize, and communicate organization  goals. By focusing on the results, creative leaders can often achieve goals with less work.

Clarity about outcomes vs. activity is essential to nail down the semantics. Outcomes mean a specific, generally measurable, end result – and one that matters a great deal. Activities, however, are a set of tactics that achieve that outcome.

Results are valued well ahead of tactics.

Checking off tasks on your to-do list might fill you with a sense of accomplishment but of no value if the activities did not help you reach your goal.

Good leaders focus on what matters.

Defending yourself against the myopia of task saturation required a bit of planning. Defining the key outcome is the first step to getting back on the road to value if you don’t have measurable goals set them. If you don’t have a due date set one, and above all, focus on the goal despite the myriad of tasks, distractions, and fun-to-do activities.

Your challenge is to create results-driven culture. It’s about ownership, trust, accountability – and not about the number of activities or hours worked.

To all the members of our brave U.S. Military

Perhaps more than ever, as we respond to COVID-19, our healthcare caregivers are feeling the love and appreciation for the amazing work they perform every day. Our annual celebrations for Nurses Week and Hospital Week just wrapped up, during which our staff was routinely recognized for being front-line heroes – and rightly so.

Yet, I realize that May is also National Military Appreciation Month and I simply must recognize YOUR front-line heroism as well.

Just as you have throughout the course of history, I have no doubt that our U.S service members are supporting the many efforts to protect our nation and its citizens during this pandemic.

Whether the enemy is abroad in a foreign nation or a virus circulating the globe, our military forces’ commitment, courage and sacrifice are to be admired and appreciated. It is my prayer that you, your teams and your families remain healthy during these unprecedented times.
Thank you for keeping us safe, so that we can fulfill our organization’s mission to provide health, wholeness and hope.

Thank you for keeping our country safe, so that we can enjoy the blessings of living in the greatest nation in the world: The United States of America.

And thank you for routinely showing us what it truly means to be front-line heroes.

With much appreciation,

Be Relevant

Where did you get your start? Who prepared you with the grit and persistence to weather uncertain times? By having the courage to embrace the uncertainty of COVID-19, we have discovered the truth: that we are more powerful and more resilient than we realize.

We have witnessed this resilience firsthand and inspired by so many business owners; they are problem solvers, especially in unsettled times. We’ve been impressed by local business efforts to pivot during the pandemic while also encouraging and respecting physical distancing and the shelter-in-place order. Our communities are finding ways to keep the gears of our economy, moving to protect small businesses and preserve more jobs. While our hospitals are finding ways to work from home and take care of the patient in their home

We problem solvers can thrive in chaotic and uncertain times because we act to change our future. The main message: remain flexible and relevant. We know from the Bible, John 3:16, that we are relevant in God’s eyes. “For God so loved the world, that he gave his only Son, that whoever believes in him should not perish but have eternal life. We can’t get more relevant God gave his only Son so we may have a future.

What a wild time it is. But I have a hunch that when we look back on this unsettled moment, we will see that some of the best ideas were born and nurtured during a pandemic; it can push us to address problems in different ways. Let’s not undercut our creative potential; even (or especially) during uncertainty, let’s be relevant in our communities. #Be a mission owner #Be a force for good #be brilliant #be curious

Trepidation, Relief, and Hope

As many of us begin to emerge from our imposed isolation cautiously, we carry with us a mixture of trepidation, relief, and hope. We have no idea what is coming down the pike, but what we know our mission remains unchanged. Living Gods Love by Inspiring Health, Wholeness, and Hope. At our core, we aim to bring the best possible healthcare experience to our community. We aim to arm our teams with the tools necessary to achieve this aim.

Whether at home or work, we continue to share the common bond of being Adventist Health as we confront this pandemic and plot our way forward in this era of a “new normal”. While our strategies may differ from what they were just four months ago, it is a constant that we have a God, who loves us to lean on. Proverbs 3:5-6 states, “Trust in the LORD with all thine heart; and lean not unto thine own understanding. In all thy ways acknowledge him, and he shall direct they paths”.

As we ramp up our healthcare efforts, God is ready to offer a helping hand He just asks us to trust him. Our responsibly; practice proper infection prevention during this time of crisis. We wish you and your safety and good health. #love

Growing Children as Leaders

As a leader, it is easy to focus on the “now.” Pivoting attention to build a healthier, happier workforce, and community is critical. What starts with us leaders pass down to our children, to the children of our employees, the families we are serving, and the strength that we are building as a community.

What are you doing to build your children as a leader? What are you doing to set an example of community support, advocacy, and safety?

Small acts of kindness is a great place to start with children. For example, support your community with acts of kindness. Surprise a neighbor with flowers on their doorstep, say thank you by chalk art on the sidewalk where your mail person delivers mail, draw a picture and mail them to a nursing home to brighten their day. Small acts of kindness with little cost help children understand that they don’t have to spend money to brighten a day.

A critical part of a child’s growth is giving. Help children understand that giving what you can, when they can, makes a difference in someone’s life. Talk about what their impact might look like of the person on the receiving end of the kindness.

Our children are watching us, the lessons we teach our children will help to grow them as leaders.

Candy with a Checklist for Heroes

This last week Heather and I had the opportunity to greet our staff as they were leaving and coming to work.  The morning staff as they were ending their shift and the evening staff as they were ready to start. We gave each a Crunch Bar (thanks for being here during  the crunch times) and a roll of Lifesavers (thanks for being a lifesaver).  As you can imaging, smiles were received, after all it is cute!  The real reason for checking on our staff and giving them the candy – yes, to say thank-you, but more importantly to leave them with these tips that were attached to the candy.

Checklist Before You Go: Before you leave you work today…

     Acknowledge one thing that was difficult: let it go. 

     Consider three things that went well today: Be proud of the care.

     Check on your colleagues before you leave: Are they OK?

     Are you OK?: Your leaders are here to listen and support you.

     Now switch your attention to home: Rest and recharge.

Mask Making Hero’s

A challenge given. A challenge surpassed! In March, our Foundation put out a challenge for 5,000 mask for first responders. Currently, over 10,000 have been made and over 45 organizations received the mask. Below, is a letter sent to each mask maker on the Facebook site “Mask for Bakersfield Hospitals”.

We find ourselves as a community and a country in changing times. We watched COVID-19 take over cities’ and countries’ healthcare systems. At Adventist Health Bakersfield, we are doing everything in our power to provide the care you have grown to expect in our communities, recognizing that, beyond sheltering in place, we have little control over how fast or how slow the virus spreads in the future.

I want to thank you for the love you have shown to our front-line employees and first responders by making masks during this time. The “thank you masks” that you have sewn speak volumes to our Kern County healthcare workers about the support and love their community has for them. In healthcare, we care for people through people, which means that each mask you made is taking care of someone who is taking care of someone else. You have joined our healthcare team!

I pray that each of you and your families stay healthy and safe during this time.